Glenn BaxterPanarat Srisaeng2025-10-072025-10-072021-12-30วารสารเพื่อการพัฒนาการท่องเที่ยวสู่ความยั่งยืน10.14311/MAD.2020.01.01https://repository.dusit.ac.th/handle/123456789/13060Utilizing an in-depth qualitative longitudinal research approach, this study has a primary goal to empirically examined the environmentally sustainable hotel operations of Centara Hotels & Resorts a major hotel chain company. A second objective is to examine the annual trends in the hotel’s carbon footprint, energy usage, water consumption, and wastes. A further objective is to identify the energy saving and waste management initiatives that have been implemented and underpin its ability to deliver environmentally sustainable services to its customers. The study period was from 2015 to 2020. The qualitative data was analyzed by document analysis. The company’s annual Scope 1 and Scope 2 greenhouse gas emissions increased over the study period in line with its operational requirements. The case study revealed that energy consumption and wastes had displayed a downward trend over the study period, which had a favorable environmental impact. The company’s water consumption remained relatively constant throughout the study period. The company has implemented a wide range of energy and water saving measures. Wherever possible wastes are reused, recycled, or composted and only wastes not suitable for re-use, recycling or composting are disposed to landfill. Centara Hotels & Resorts has also implemented a carbon sequestration program that is assisting the company to reduce its carbon footprint.encase studycarbon footprintCentara HotelsResortsenergy consumptionwasteManagementwater consumptionArticle