Nualsri SongsomPrachyanun NilsookPanita WannapiroonChun Che FungKok Wai Wong2025-03-102025-03-102019International Journal of Emerging Technologies in Learning1868879910.3991/ijet.v14i23.110662-s2.0-85078221489https://repository.dusit.ac.th//handle/123456789/4866Effective system development to support higher education institutions is important. There are two steps in developing a good system and they are system architecture analysis and design. The first task of this research is to design the use case diagrams, system overview and the system architecture. The second is to evaluate the system architecture of a proposed Student Relationship Management (SRM) system using Internet of Things (IoT) to collect digital footprint of higher education institutions. The outcome of this research include the system architecture of the proposed student relationship management system (SRMS)-IoT consists of six main parts: 1) service stations, 2) system identification, 3) system integration API, 4) SRM internal system, 5) report analytic and 6) web server and database server. Evaluation of the results shows an overall appropriateness at a very high level: the overall appropriateness of usability result was also at a very high level, which shows that this research is appropriate to be used as a guideline for further system development to support student services, and to promote learning and analysis of student behavior in higher education institutions. � 2019 Kassel University Press GmbH.All Open Access; Gold Open AccessDigital footprintInternet of thingsStudent relationship managementSystem architectureArticleScopus